Features

We cover on this chapter the multiple features present on the product and how to use them from an end-user point of view. There are also screenshots to explain how a specific feature works, please take into account that the UX might be slightly different for desktop and mobile versions.

On the other hand, please note that some features are not available on every product version (for example, screen sharing is not available on mobile devices). This specific differences are documented at each section.

• Login & logout
  • Supported languages
  • How to change your password
• Main screen
• Contacts
  • Contact’s sources
  • Searching contacts
  • Managing personal contacts
  • Types of contacts
• Making calls
  • Media permissions
  • Starting a call
  • Call layout
  • Grid layout
• Receiving calls
  • Receiving a call while on call
• Call features
  • Canceling an outgoing call
  • Talking to your contact
  • Basic in-call actions
  • Advanced in-call actions
  • Call holding
  • Adding participants to a call
  • Direct transfer
  • Attended transfer
  • Conference chat
  • Screensharing
  • Whiteboard
  • Call history
• Recording
• Multiparty conferences
• Voicemail
• Chat
  • Starting a chat session
  • Creating a new group chat
  • Receiving messages
  • Chat tools available
  • File sharing
  • Leaving a chat session
• Alerts
  • Main benefits
  • Alert templates
  • Using alerts
• Meetings
  • Setting up the meeting
  • Joining a meeting
  • Passing the username as a URL parameter
• Information