Troubleshooting

This section provides the information you need to maintain and troubleshoot the operation of the Quobis Communication Platform after it is installed, deployed and configured. The target audience for this guide comprises support or administration personnel who maintain a Quobis Communication Platform. This guide requires knowledge of telephony and IP networking technology.

This guide helps you perform the following tasks:

• Diagnose an issue by using the available tools to diagnose a problem.

• Locate the relevant information to identify the core problem by referencing to the relevant logs.

• Resolve issues faced by implementing the best troubleshooting practices.

• Server troubleshooting
  • Kubernetes
    • Kubernetes cluster
  • Database
    • Introduction
    • Connection policy
  • Logs
    • Log levels
  • Monitoring
  • Call tracing
• Endpoint troubleshooting
  • Getting logs with the browser
    • Showing the console
    • Dumping WebRTC-related logs to file
  • Getting logs from mobile applications
    • Android applications
    • iOS application