Acccess to Quobis manager

In order to use the Quobis manager application you must first open a compatible browser and navigate to the URL provided by your system administrator. By default it may be your Quobis wac main URL followed by /manager. This URL will take you to the Quobis manager login page.

Logging in

From this login page you can select the language to use for the whole session. To initiate a session in Quobis manager you must provide a valid system administrator credentials which should be composed of a combination of username and password. Also an “external login” button is available to authenticate via an external provider.

General overview

The application’s layout is divided into three sections. Starting from the left, we have the main navigation bar, a secondary navigation menu and, on the right side, the application’s main working area. This space will be used by the user to interact with the application. The navigation bar has three icons, corresponding to the three main application’s sections.

Terminating the session

To log out of your session from any screen inside Quobis manager just reach the power button located in the navigation bar’s upper left corner.

Users

Selecting “users” in the left panel will display a list of accounts registered on the system. This list will show by default six columns:

  • User URI. Consisting of username and domain.

  • Role. Admin, user or anonymous.

  • Email. Account associated email.

  • Alias name. Unique user identifier.

  • Created. Date and time in which the user was included into the platform.

  • Last login. User’s last login date and time.

In order to locate one or several users from the list you have the following options:

  • Search by name using the top search box.

  • Use filters located under the “Advanced” button. Two filters can be applied:

    • Status. Which will let you select between Not Available, Available and Disable users.

    • Last login. Where you can select a from and to time instances where a user made its last login into the platform

  • Sort by a specified column by clicking on the column title.

_images/manager_users_list.png

Once located, you can select a user by clicking on it. This will display a detailed view where you will be able to see the account’s information as well as the groups and agendas it associates with. You can also select group of users by marking the checkboxes next to the Username column and perform an action over all of them together.

Adding a new user

To add a new user click on the “plus” icon on the upper right corner of the screen. A new form will appear in order to configure the following attributes:

_images/manager_edit_user_basic.png

Following the order shown in the image:

  • Username. Name by which the user is registered. It may not match with the display name.

  • Profile picture. User’s avatar image.

  • Display name. Name seen by the user and its contacts.

  • Alias name. A unique string which identifies the user inside the system. It’s generated when a new user is added and cannot be modified.

  • Role. Available to choose between user, admin or anonymous.

  • Domain. User’s domain.

  • Email. User’s email.

  • Phone. User’s phone. More than one phone number can be added to a same user tapping the “+” icon next to this input

  • Password. Account’s password. Clicking on “generate” automatically generates a 8 alphanumeric character password.

  • Capabilities. Two lists are displayed, being the one on the left, all the available capabilities and the one on the right the ones the user will acquire. You can add or take capabilities from the user just by dragging them from one list to the other

After filling in all required fields click (in the upper right corner of the screen) on “Create” to register the new user into the platform or “Cancel” to dismiss this screen. Other user information such as capabilities and permissions can also be edited here:

_images/manager_users_edition.png

Note

All required fields are accompanied by a Please check this field side note. A new user account cannot be created until all these fields are correctly covered.

Editing users

To edit a user’s information, on the detailed view, click on the edit button next to the display name text box.

By doing so, an edit screen will reveal where you will be able to change any of the attributes mentioned when creating a new user. From this menu you will also be able to delete the user with the delete user button provided in the top right corner.

User Groups

In the left menu click Groups Just like the Users section a list will come up displaying all groups registered in the system. This list is composed of six columns:

  • Group name.

  • Group ID.

  • Users.

  • Phonebooks. Indicates phonebooks the group owns.

  • Created by. Shows the display name of the creator.

  • Creation date.

Conferences

Consists of a detailed record of all conferences (one to one calls or multi-user conference calls) performed on the platform. This call detail record contains data fields that describe an instance of a call transaction, but does not include the content of the transaction itself.

Attributes of each record are divided into columns:

  • ID. Transaction unique identifier. Used for cross referencing with system logs.

  • From user name. Username of the caller, the owner of the room or the user that creates the room itself.

  • Nº participants. Maximum number of users participating in the conference.

  • End reason. Last status received from the conference or call. Can take one of the following values:

    • ringing

    • active

    • normal end

    • busy

    • network

    • error

    • admin end

  • Call start. Room creation timestamp.(Or first user joining the call timestamp).

  • Call finish. Room destruction timestamp. (Or last user abandoning the call timestamp).

  • Duration. Time between call start and call finish.

The whole record can also be exported into a CSV file using the download button located in the upper left corner of the screen.