Configuration panel

By clicking on your profile picture in the upper right corner of the left panel you can access your account’s details and settings. From here you can either log out of the application, check your profile or change your presence state

Your profile

From the configuration panel just click on “Profile” and a new window will open to the right side of your screen where you will be able to change your “Name”, “Avatar image” and “State”.


Do not disturb settings

These settings, located at the bottom half of the profile screen, allow to modify how notifications are presented through the application.

  • Mute incoming calls during a call toggle. Will silence incoming calls ring when the user is already on a call. If this toggle is active only the visual notification method will be used, otherwise a subtle ringing will be reproduced in the background during the incoming call.

Personal URL

The “Personal URL” feature allows Sippo users to share a link with anyone, that will be able to contact them using a web browser. The link recipients don’t need to have a Sippo account or any other credential in order to access the service.

When a link recipient opens a Sippo user’s Personal URL, he will see a lobby website that is named as that user’s personal room, and where he will be asked to take a selfie and introduce its name. This information is required in order to show it to the called so he knows who’s calling, as no authentication is required to the guest caller. If the link recipient has a Sippo collaborator account and is already logged, this information will not be required and he/she will be directed straight forward to the conference with the user.


The Sippo user will see an incoming call, the name of the caller and the avatar. Then, he can decide whether to answer the call or to cancel it and, once the call is setup, it can be managed as any other call so it can be transferred, put on hold, etc… and also more users can be added to that conference.


Once the call is finished, it will be shown on the call history with the name and avatar. Please note that, once the call is finished, the user cannot call the guest.

The default personal URL of every user is in the form of its username, as for example,

A Sippo user can also change its own “personal URL” to something more meaningful by editing that specific field in the “Profile” section.

For example, a Sippo user named “James Smith” whose username is james.smith can set his personal URL to any of the following examples:

  • etc..

Please note that some restrictions apply here, as changing the “personal URL” means that the user is also changing his alias:

  • Already existing personal URLs cannot be used.
  • Already existing usernames cannot be used.
  • Blacklisted words (eg, “admin”, “root”, etc..).
  • Total URL character length (including domain and personal endpoint) must not exceed the limit configured by your administrator.

In the event that the user changes its URL, the default one will always be valid (base_url/username).

Presence management

After registration your presence state is “online” by default. In case you want to change it, you can select the state you want just by clicking on it.

By changing the state, your avatar will change its color, so they will know what is your current presence.

To check your state, look at your avatar. The frame of your photo will correspond to your current presence. Equally, you can find out in which presence state are other users by taking a look at the color of the presence icon of each contact.

p_online Online

p_busy Busy

p_away Away

p_offline Offline