Mobile version (iOS / Android)

Sippo collaborator has mobile support for Android and iOS devices. You can access Sippo collaborator through a web browser with the URL provided by your system administrator or with the native app for your OS. Supported browsers are Safari browser on iOS, and Chrome and Firefox on Android. Take a look to the System requirements section to check compatible browser versions.

For permanent login and push notifications, the Sippo collaborator mobile application is recommended. Contact your systems administrator to get the application installed into your device.

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Sippo collaborator can work with Wi-Fi and/over 3G/LTE/5G connections. No specific network restrictions are applied.

Note

Your service provider or your system network could detect encrypted RTP traffic and block it. Ask your service provider if you have any limitation in the use of the application.

Mobile usage

The use of the application in mobile devices is very similar to the desktop version, see Sippo collaborator features section for detailed information, just a specific redesign is done in order to fit better on small size screens.

The black area we used to have on desktop is now not present and only the navigation panel appears. This main screen will allow you to alternate between the different tools: contacts, chat, dialpad, call history or meetings. You can switch between them by clicking on the corresponding icons of the downside ribbon.

You can handle incoming and outgoing calls directly on the Sippo collaborator app. The main difference between desktop and mobile screens shows up when making a call. Now the call occupies the entire screen so switching to other activities, like another chat or adding a new contact, requires a new button that appears on the left side of the screen and allows to switch between the call and the navigation panels

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All collaboration tools will work as expected in the app except those features meant specifically for a desktop eviroment. Screensharring, for example, will not be available, although from a desktop you can share your screen to a mobile device.

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During a call a new icon is present under the three dot menu sippo-ellipsis-h. This button sippo-volume allows the user to toogle the audio of the incoming call to sound through the main speaker of the device or through the ear speaker.

Note

In order to have access to your contacts you must grant access to your contact list the first time you open the app. Also, both on browser and with native app version you must give permission to access the camera and microphone.

Push notifications

Running on the background, Sippo collaborator has the ability to display push notifications when attention is required.

A standard notification will be displayed calling for actions when an asynchronous event is received, such as receiving a message. Opening the notification will take to the corresponding screen in the application.

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When receiving a call while the application is on the background or the device is blocked, a call screen will be displayed in order to accept or reject the call.

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On iOS by default, the Answer action will start the communication as audio only. If you want to add video (or any other collaboration tool) and your device was blocked, you need to unlock it in order to access to the camera.

Sharing photos and videos

On iOS devices Sippo collaborator is capable of taking a picture or a video directly from the the chat and send it as a media message. To share photographs or videos:

  1. From an individual chat or group, tap the sippo-paperclip icon, next to the microphone button.
  2. Choose camera in the popup menu
  • The camera app will open.
  • Aim and press the camera button to take the picture or capture the video.
  1. Tap Use picture to confirm the taken photograph and send it.
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Audio output management in mobile devices

Mobile phones have several audio outputs that can be used with Sippo collaborator during a voice or video call. (Audio earpiece, loudspeaker, wired headset and bluetooth headset).

Usually mobile operating systems give the user the ability to change between these different outputs. When a call is made or received these outputs cannot be used simultaneously so Sippo collaborator manages the audio output depending on the type of call:

  • Audio calls: Listed below is the order of priority for audio output used in audio calls. If one of the outputs is not available or present then the next one in the priority list will be used:
    1. Bluetooth headset.
    2. Wired headset.
    3. Ear piece
    4. Loudspeaker.
  • Video calls: Listed below is the order of priority for audio output used in video calls. If one of the outputs is not available or present then the next one in the priority list will be used:
    1. Wired headset.
    2. Bluetooth headset.
    3. Loudspeaker.
    4. Ear piece.

During a call, the output can be changed using the mobile phone interface. The icon sippo-volume,located under the bottom three-dot menu, allows the user to switch between the loudspeaker and whichever other audio output is used by default, following the priority described above.

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Note

Please note that this settings may be modified by changing the mobile operating system settings. In this case the Android or iOS settings may modify the above described behavior.

Note

Please note that these default configurations cannot be changed

Do Not Disturb mode

Under some situations, you might want to switch off Sippo collaborator notifications on your mobile device. This functionality, sometimes referred to as “Do not disturb” mode or “Silent mode” allows you to deactivate notifications for both, calls and chat messages, on a per-device basics.

Deactivating notifications does not mean that other users won’t be able to call or message you, you just won’t get push notifications if the application is not running on the foreground. In other words, you will only receive visual and acoustic notifications if your application is open when the notification is sent, otherwise, calls will be shown as missed and messages as unread when you open the app again.

This feature is available through the Settings panel, where two independent toggles manage calls notifications and chat messages notifications respectively.

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Note

Please note that switching off notifications on a device does not affect the notification settings on other devices that you might have. If you want to deactivate notificacions in more than one device, you’ll need to do it on each of them.

Note

Notifications can also be disabled from the operating system as with any other mobile application.

Supported OS versions

These are the minimum OS requirements to use the Sippo collaborator application on mobile devices. To use Sippo collaborator on other OS it must be through a compatible web browser.

Supported Android versions:

  • Lollipop: v5.0 - v5.1.1
  • Marshmallow: v6.0 - v6.0.1
  • Nougat: v7.0 - v7.1.2
  • Oreo: v8.0 - v8.1
  • Pie: v9.0

Supported iOS versions:

  • iOS 11
  • iOS 12